Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop520south@hotmail.com or head to customer accounts to start your return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You will have a 10 day window for the shipping status to update. If your return has not been sent out in the 10 days your return will be closed and your return will not be accepted. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question on Instagram @shop520south or email us at shop520south@hotmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on Hair accessories, swimwear, last call items clearance items, coffee sleeves, jewelry cases, seasonal/holiday items or gift cards.

Exchanges
If an item is needed in a different size please contact us on Instagram @shop520south or email us at shop520south@hotmail.com in regards to exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the price of your item via store credit to the email that was used to place your order. If you do not receive your store credit in your email within 24 hours of your approved return, please contact us at shop520south@hotmail.com.

All Returns will be credited via store credit.